Презентация, доклад по английскому языку по теме Разговор по телефону

Find who says what, the operator, the caller or the person who is receiving the call (the receiver). 1. Can I speak to Ms Dupont, please? 2. Who's calling, please? 3. This is

Слайд 1receiver, call, dial, caller, a mobile phone, directory
a list of names,

addresses and telephone numbers in the order of the alphabet
a person who telephones or visits sb
a kind of the telephone that you can carry around
an act of telephoning or a conversation on the telephone
a person who answers the phone
to push the buttons on a telephone in order to call a telephone number




receiver, call, dial, caller,  a mobile phone, directorya list of names, addresses and telephone numbers in

Слайд 2Find who says what, the operator, the caller or the person

who is receiving the call (the receiver).

1. Can I speak to Ms Dupont, please? 2. Who's calling, please? 3. This is Jane Coolimoor from Apex Industries 4. One moment, please. 5. Hold the line, please 6. Putting you through. 7. I'm afraid she's out of the office today. I'm replacing her. Can I help you? 8. Can I take a message? 9. Tricia Mellor speaking
10. Can I help you?

Find who says what,  the operator, the caller or the person who is receiving the call

Слайд 3Choose the correct word.
1) Oh no ! The line is busy,

she is probably _ her husband.
[a ]coin [b ]subscriber [c] calling
Choose the correct word.1) Oh no ! The line is busy, she is probably _ her husband.

Слайд 4Choose the correct word.
2) I'm ___ the number of

your grandmother.
[a] talking
[b] dialling
[c] speaking
Choose the correct word.  2) I'm ___ the number of your grandmother. [a] talking[b] dialling[c] speaking

Слайд 5Choose the correct word.
3) Where is your ____ please? I'd like

to find out Maxim's number.
[ a]free
[b ]answer
[c ]directory
Choose the correct word.3) Where is your ____ please? I'd like to find out Maxim's number. [

Слайд 6Choose the correct word.
4) Mike, can I make a telephone call

with your__? Mine is out of order !
[a ]mobile phone
[b ]free
[ c] directory
Choose the correct word.4) Mike, can I make a telephone call with your__? Mine is out of

Слайд 7Choose the correct word.
5) Could you please _ later, Mr Jones

is gone for lunch [a ]call on [ b]call at [ c]call back
Choose the correct word.5) Could you please _ later, Mr Jones is gone for lunch [a ]call

Слайд 8Choose the correct word.
6) First,__ the receiver, then dial your number [a]lift [b]carry [c

]take
Choose the correct word.6) First,__ the receiver, then dial your number [a]lift [b]carry [c ]take

Слайд 9Choose the correct word.
7) If I don't want to pay the

call, I make a____ [a ]reverse charge call [b]no-pay call [c ]free-call
Choose the correct word.7) If I don't want to pay the call, I make a____ [a ]reverse

Слайд 10Choose the correct word.
8) Don‘t ____! You must listen

to me ! [ ]hang up [ ]hang down [ ]hang
Choose the correct word.  8) Don‘t ____! You must listen to me ! [ ]hang up

Слайд 11Choose the correct word.
8) Could you put me through to_____ 213,

please? [ a]phone [ b]post [ c]extension
Choose the correct word.8) Could you put me through to_____ 213, please? [ a]phone [ b]post [

Слайд 12Choose the correct word.
9) I hate leaving messages to ______! [ a]phone

machines [ b]answerers [ c]answering machines
Choose the correct word.9) I hate leaving messages to ______! [ a]phone machines [ b]answerers [ c]answering

Слайд 13Choose the correct word.
10) He is calling from the

___ to find out the results of his exams. [a ]telephone-box [b ]conversation [c ]dialling tone
Choose the correct word. 10)  He is calling from the ___ to find out the results

Слайд 14Choose the correct word.
11) I don't have any __________________ for the

telephone-box, what can I do ? [a ]coins [b ]answers [c ]questions
Choose the correct word.11) I don't have any __________________ for the telephone-box, what can I do ?

Слайд 15Choose the correct word.
12) Oh ! It's the second time

I have dialled a _ ! What is the right number ? [ a]dialling tone [ b]wrong number [ c]right number
Choose the correct word. 12) Oh ! It's the second time I have dialled a _ !

Слайд 16Listen to the dialogue and answer the questions. (№ 139)
1) Why

does the caller phone?
A) He wants to invite his friend for dinner. B) He wants to say that he and his wife will be late for dinner. C) He wants to suggest his help.
2) The caller speaks to
A) John Smith B) to his boss C) to his child.
3) John Smith works
A) for the Overseas Engineering company B) as a telephone engineer C) as a teacher
4) What is John Smith doing now?
A) He is having dinner. B) He is walking. C) He is repairing the caller’s telephone line.
5) What mistake in using the telephone did the caller make?
A) He didn’t announce himself. B) He spoke very fast. C) He lost his temper.

Listen to the dialogue and answer the questions. (№ 139)1) Why does the caller phone? A) He

Слайд 17Choose the best title.
What a shame!
Can I speak to …?
You are

welcome.
Could I have your passport, please?
Choose the best title.What a shame!Can I speak to …?You are welcome.Could I have your passport, please?

Слайд 18I hang up the phone.
I dial the number.
The phone rings.
I pick

up the phone.
I hang up the phone.I dial the number.The phone rings.I pick up the phone.

Слайд 19This is Mrs. White speaking. How can I help you?
I

hang up the phone.
I would like to speak to Mr. Brown.
Hi Tom, this is Paul. Is your brother in?


This is Mrs. White speaking. How can I help you? I hang up the phone.I would like

Слайд 20How can I help you?
Hold the line.
The line is busy.
Dial

first 56748 and then the extension 145.

How can I help you?Hold the line.The line is busy. Dial first 56748 and then the extension

Слайд 21Hold the line. I’ll put you through.
Sorry, wrong number.
The line is

busy.
What’s your telephone number?

Hold the line. I’ll put you through.Sorry, wrong number.The line is busy.What’s your telephone number?

Слайд 22The line is busy.
Hello, is that hotel?
Just a moment I’ll check

it for you.
Can I take a message?

The line is busy.Hello, is that hotel?Just a moment I’ll check it for you.Can I take a

Слайд 23There is no answer.
Can I take a message?
Hold the line.

I’ll put you through.
Can you speak up?

There is no answer. Can I take a message?Hold the line. I’ll put you through.Can you speak

Слайд 24Just a moment I’ll check it for you.
I’ll call you back.
Hold

the line. I’ll put you through.
How can I help you?


Just a moment I’ll check it for you.I’ll call you back.Hold the line. I’ll put you through.How

Слайд 25Role-plays: Telephone Skills
Act out the role-plays using the cards.

Role-plays: Telephone SkillsAct out the role-plays using the cards.

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