Презентация, доклад на тему Problems at the hotel

combinations.

Have a reservation
stay at a hotel
wake up call
cash machine
reception desk
May I have your credit card?
Available/free/vacant room
Separate room
Double room Keys

отеле
wake up call звонок -будильник
cash machine банкомат
reception desk ресепшн
May I have your credit card? Можно вашу кредитную карту?
Available/free/vacant room свободный номер
Separate room отдельный номер
Double room двухместный номер

2. How long is she going to stay at a hotel?
3. What is her room number?
4. How does she pay for her room?
5. When is the breakfast?
6. Does she need a wake-up call?
7. What problems does she have at a hotel?
8. Does she ask for a newspaper? Keys

- Yes, she has
2. How long is she going to stay at a hotel? - For two nights
3. What is her room number? - Room number is 105
4. How does she pay for her room? - She pays with a credit card
5. When is the breakfast? - The breakfast is between 7 and 9:30
6. Does she need a wake-up call? - Yes, she does.
7. What problems does she have at a hotel? - She has problem with internet, and air-conditioner.
8. Does she ask for a newspaper? - No, she doesn’t

we were on the European championship from the 15th of February to the 22nd of February, and we were very dissatisfied.
We ordered our rooms by e-mail and had got a confirmation from you after the hotel received our payment. After arriving we found out our rooms were not available and we had to stay in one room for three people instead of two separate rooms. Our ordeal didn't stop there. During our stay, the rooms were poorly serviced and the hotel personnel were not very helpful in dealing with the problems. 
I would like to ask you for a generous compensation for our suffering. Be so kind and present us your offer as soon as possible, before I share my experience about your hotel with other people on the internet. 
Yours sincerely  Andrew Smith

from the 15th of February to the 22nd of February.

2.He paid for the stay after arrival to the hotel.

True

False

3.He was very satisfied.

True

False

4.They ordered a room for three.

True

False

5. There were problems during the stay.

True

False

6.The hotel personnel were not helpful.

False

7.Now Mr. Smith asks for compensation.

True

False

8. Mr. Smith is ready to share his experience on the internet unless he gets a quick offer from, the hotel management.

True

False

9.The hotel manager will be very pleased after reading this letter.

True

True

following phrases.

Мне очень жаль за причиненные неудобства. I am very sorry for the inconvenience.
Чем/Как я могу вам помочь? How can I help you?
Вот ключ. Here is the key.
Мне очень жаль. I am sorry about that.
У нас есть доступный номер. We have a room available.
Что конкретно не подготовлено? What exactly is not prepared?
Я сейчас позвоню работнику хозяйственной службы. I will call the housekeeper right away.
Я хочу сменить номер прямо немедленно. I want to change the room immediately.

error.
The reception apologized to guests for the delay.

like to apologize.
How stupid / careless / thoughtless of me.
Pardon (me).
That's our fault.
Sorry. It was all my fault.
Please excuse my (ignorance).
Please accept our (sincerest) apologies.

Then respond with an apology and acknowledgment of the problem.
1. “Excuse me, can you help me? My room smells like cigarettes — it’s really disgusting!”
2. “Hello? Is this the front desk? I just checked in to my room, and the bed isn’t made, and the bathroom is messy. I can’t believe it!”
3. “What do you mean, you don’t have my reservation? I called a month ago to reserve a table by the fountain for my 10th wedding anniversary. This is simply outrageous!”
4. “Hello? I’m calling from room 2120, and my cable isn’t working, and I want to watch the soccer finals. I can’t believe this! Oh man, oh man.”
5. Yes, this is Josephine Baker in room 1537, and my Philly Cheese Steak sandwich is stone cold. I mean, it’s crazy. The thing costs $16.75, and it is a rock. What a colossal ripoff!”
6. “Yes, this is Joe Martin in room 2450, and I can’t get my Internet hooked up. I thought I had wireless access! I need to check my e-mails, or I’ll be in big trouble. Can you get someone up here right away?”