Слайд 1technology of quality management of processes, works and services
Слайд 2The quality inspector
The quality inspector – the expert estimating
quality of products at the enterprise
Слайд 3history
Activity of civilized society is constructed on the basis of a
huge number of rules, laws, norms and standards which cover practically all spheres of our life: from entertainments before production of various goods. It is natural that someone has to watch observance of the declared requirements. And these the controller – the person whose professional activity consists in control both of quality of products, and of observance of rules and laws became someone.
At once there is a wish to note that the controller's profession "on teeth" not to each person as despite the seeming ease of functions, she differs in specific features about which we also will talk within this article.
Слайд 4The controller it is accepted to call any expert anyway connected
with checks, supervision and control: it both auditor, and conductor, and auditor, and ticket collector, and inspector, and box-keeper. In addition there are specialties which name directly indicates an occupation of the expert: quality inspector, cashier, financial controller, controller of production, controller of housing and public utilities, controller of bank, etc.
Functions depend on a field of activity of the controller. For example, the conductor sells tickets and controls their presence at passengers, the quality inspector checks quality of products, the controller of housing and public utilities specializes in check of metering devices of utilities, and the controller of bank exercises control of all bank operations.
Слайд 5Features of a profession
ОТК – it is checking department.
The main feature
of a profession of the controller is that he has to notice more, than all others.
At release of some technical products, the controller checks compliance to state standard specifications, drawings, accuracy of the sizes, forms, reliability of fastenings, etc.
Слайд 6Shortcomings of a profession of the controller
In shortcomings of a profession
of the controller, first of all, it should be noted that it though constant, but rather small source of the income. In other words, it is very difficult to call compensation of controllers competitive, as is the main reason for huge "fluidity" of shots.
It is necessary to mention also the fact that practically all areas of work of controllers are permanently connected with a large number of conflict situations. Especially this shortcoming is characteristic of conductors who throughout the working day should communicate with a huge number of the most different people including not absolutely honest, seeking to use transport services free of charge (that is, to pass "hare").
Слайд 7 Personal qualities to which the controller has to possess:
adherence to
principles;
accuracy;
skill to communicate;
resistance to stress;
politeness;
tactfulness;
Responsibility;
sense of duty;
concentration;
patience;
insistence (both to, and to others);
honesty
Слайд 8measuring apparatus
For check use various measuring devices:
calliper,
micrometers,
probes,
rulers,
Goniometers,
nutromer
Слайд 9What the controller has to know
the range of the developed production
parameters
of technological process
the device, the principle of operation of the equipment and instrumentations on the served site
rules of sampling and technique of carrying out analyses
influence of a condition of the equipment on quality of products
State standard specifications and specifications on raw materials and finished goods.
Слайд 10Has to be able
To use standard documentation
To use measuring tools
To reveal
marriage and to study the reasons of his emergence
To make out accompanying documentation
Слайд 11Controller's tasks
checking of parameters of production with the indicators specified in
state standard specifications, drawings, technological documentation; ;
Visual control of production ;
Geometrical control of production gages; ;
Assessment of quality of production;
Execution of accompanying documentation.
Слайд 12How to become the controller
To become the quality inspector it is
enough to get secondary technical or higher profile education. Knowledge of productions because the expert communicates with technologists, designers, masters, chiefs of production departments and sales department is also necessary. Knowledge of production often comes with experience as either the technologist or the controller of technical control.