Презентация, доклад Formal e-mail phrases

1. GREETINGSDear Sir or MadamDear Mr. or Ms. SmithDear Dr. Radcliffe

Слайд 1Formal E-mail Phrases
Prepared by Vershkova Natalia

Formal E-mail PhrasesPrepared by Vershkova Natalia

Слайд 21. GREETINGS
Dear Sir or Madam
Dear Mr. or Ms. Smith
Dear Dr. Radcliffe


1. GREETINGSDear Sir or MadamDear Mr. or Ms. SmithDear Dr. Radcliffe

Слайд 32. REASON FOR WRITING/REPLYING
I am writing to make a reservation

to apply for the position of…
to confirm my booking
to ask for further information about...
With reference to our telephone conversation on Tuesday, I would like to let you know that…
2. REASON FOR WRITING/REPLYING I am writing to make a reservation

Слайд 43. MAKING A REQUEST/ ASKING FOR INFORMATION
Could you please let

me know
if you can attend…
if you are available for a meeting on…
I would also like to know if there are any sports grounds in your area.
3. MAKING A REQUEST/ ASKING FOR INFORMATION Could you please let me know

Слайд 54. OFFERING HELP/GIVING INFORMATION
We are happy to let you know that…
I

am glad to inform you that…
Should you need any further information,
please contact us
let us know
do not hesitate to contact us
4. OFFERING HELP/GIVING INFORMATIONWe are happy to let you know that…I am glad to inform you that…Should

Слайд 65. COMPLAINING
I am writing to complain about…
I regret to say that

I was not completely satisfied with…
I would like to receive a full refund for…

5. COMPLAININGI am writing to complain about…I regret to say that I was not completely satisfied with…I

Слайд 76. APOLOGIZING
We would like to apologize for any inconvenience caused.
Please accept

our apologies for…
Please let us know what we can do to compensate you for…


6. APOLOGIZINGWe would like to apologize for any inconvenience caused.Please accept our apologies for…Please let us know

Слайд 87. ATTACHING FILES
I am attaching my CV for your consideration
I am

sending you the…as an attachment.
Please see the…attached.
Please find attached the file you requested.
7. ATTACHING FILESI am attaching my CV for your considerationI am sending you the…as an attachment.Please see

Слайд 98. ENDING
I look forward to hearing from you.
Yours faithfully,…

(when you start with Dear Sir/Madam)
Yours sincerely,…
(when you start with the name)
Sincerely,…
8. ENDINGI look forward to hearing from you.Yours faithfully,…     (when you start with

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